Frequently Asked Questions

We typically respond within 24-48 hours with an initial quote. For complex parts requiring engineering analysis, it may take up to 72 hours. To speed up the process, please provide: machine model, part name/number, drawings (if available), quantity needed, and any special requirements.

For the best quote accuracy, please provide: 1) Machine brand and model, 2) Part name or part number, 3) Technical drawings (PDF/DWG/DXF) or clear photos, 4) Material requirements (if any), 5) Precision requirements, 6) Quantity needed. The more details you provide, the faster and more accurate our quote will be.

Yes, we offer volume discounts for orders of 10+ pieces. The discount varies depending on the part complexity and total order value. Please contact us with your requirements for a custom bulk pricing quote.

We can achieve precision grades from ±0.005mm to ±0.05mm depending on the part type. For ball screws, we offer C3-C7 grades. For bearings, we work with P0-P5 precision classes. For critical applications, we can provide CMM inspection reports.

We work with a wide range of materials including: Steel (carbon steel, alloy steel, tool steel), Stainless Steel (304, 316, 420), Cast Iron (HT200, HT250, HT300), Aluminum Alloys (6061, 7075), Brass and Bronze, Engineering Plastics (PEEK, POM, Nylon). We can also source special materials upon request.

Yes! We offer reverse engineering services. You can send us the worn part or detailed photos with measurements, and our engineers will recreate the technical drawings. We use CMM (Coordinate Measuring Machine) for accurate reverse engineering. This service is included in the quote at no extra charge for most parts.

Yes, all parts undergo 100% inspection before shipping. We provide standard inspection reports for free. For critical parts, we can provide CMM inspection reports, material certificates, and hardness test reports for an additional fee.

We ship worldwide! We have extensive experience shipping to USA, Canada, Europe, Southeast Asia, Middle East, Australia, and South America. We work with reliable couriers like DHL, FedEx, UPS, and can also arrange sea freight for bulk orders.

Delivery time consists of: Manufacturing time (3-15 days depending on complexity) + Shipping time (3-7 days by express courier, or 20-40 days by sea freight). We always provide estimated delivery dates with our quotes. Rush orders can be accommodated for an additional fee.

Shipping costs are typically paid by the customer and added to the invoice. We provide exact shipping quotes before you confirm the order. For large orders, we can negotiate shipping terms. We always choose the most cost-effective shipping method unless you specify otherwise.

We stand behind our work! If a part doesn't fit due to our manufacturing error, we will remake it at no charge. This is why we always request detailed drawings and specifications upfront. For custom parts, we can ship a sample first for test fitting before producing the full quantity (sample cost applies).